The Value of Measuring Patient Satisfaction Posted on June 12, 2014 By Dr. Thomas Mustoe Plastic surgeons in Chicago and across the U.S. rely on patient feedback to hone their approaches. To assist in this process, an associate professor at Cornell University developed the FACE-Q, a tool for documenting patient-related outcomes following surgical and non-surgical facial aesthetic procedures. Similar to the BREAST-Q, a survey I examined in a blog post … Read More
A Look Inside the Consultation Process Posted on January 30, 2014 By Dr. Thomas Mustoe Among the plastic surgeons in Chicago, I'm proud to be one who spends a lot of time on the consultation process. This period is a crucial time for me to learn about my patients and for them to learn about me and what they can expect. A patient's first visit to my office in downtown Chicago includes … Read More
